Product Guarantee
Glideaway Sleep Products Mattress 20-Year Limited Warranty
Glideaway Sleep Products warrants to the original consumer purchaser that the following components of the memory foam mattress are free from defects in workmanship and material: memory foam topper and poly foam base. This Limited Warranty lasts for 20 years following the date of purchase.
First five years of purchase: If the defect occurs within the first five years of purchase, we will repair or replace at our option and without charge the defective mattress. Sixth through twentieth year of purchase: If the defect occurs in the sixth through twentieth year following purchase, we will repair or replace within a reasonable time and at our option the defective covered mattress.
This warranty does not include:
- The mattress cover, zipper, and any impressions that are found to be related to sagging or structural defects of the foundation or platform. (Queen size (60-inch width) and a king size (72-inch and 76-inch width) mattress and/or foundation warranties will apply only when the bed is supported by a frame with a rigid cross support having one or more center legs or bed rails with a rigid cross support having one or more center legs).
- Deterioration of the foam cell structure that would show a visible indention of 0.75 inch or less.
- Product which has been cut, torn, or damaged due to misuse, abuse or accident.
- Consequential damages including but not restricted to damage to persons or property other than the product itself.
- Incidental damages such as loss of time, loss of use, and rental charges.
- The decrease in the slow recovery of the memory foam and normal increase in softness of the visco-elastic material.
